Terms and Conditions

 

Terms and Conditions

It is the responsibility of the consumer to read these terms and conditions before using this site as continued use of this site and any purchase made on this site constitutes agreement to the terms and conditions set out on this page.

We amend the right to amend or make changes to the terms and conditions at any point without notice. We also reserve the right to remove this website and it’s contents at any time without notice.

These terms were last modified on 24/04/2020

 

Products and Website Content

Asian Influence 

Every effort has been made to give a fair description of all products and packaging. However we reserve the right to change suppliers at any time which may result in a slight change to packaging, we will amend the terms and conditions within 30 days of making any such change.

 

Images have been used to give an idea of the product you will receive, all products are made according to the same detailed specification every time, however items can vary slightly in exact colour and shape. The products you receive will always be at least the minimum weight as described on the label.

 

Providing quality to our customers is incredibly important to us and If you feel that a product does not match the expectations we have set out, you can contact us directly and we will look into the matter. 

 

We disclaim all warranties, implied or expressed as to the accuracy of the information contained in the content of this website, to the extent of the law that applies. Any loss or damage that may occur as a from the use of any of the information contained in the content of this website.

Copyright

The  content of this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Asian Influence. The collective work includes works that are licensed to Asian Influence. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Asian Influence. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

 

Prices and Payments

All prices are as stated on the website. We reserve the right to amend prices at any time without notice.  A delivery charge is calculated at the checkout page based on the weight of your parcel, this will be added on top of the price stated for your chosen product.

 

Payments are processed through our chosen payment provider, We reserve the right to change our payment provider at any point without notice. The payment providers on our site are Paypal and Stripe, please refer to their terms and conditions for further information.

Payments will be taken at the time your order is placed. Orders will not be dispatched until full payment has been received.

Upon payment you will receive an email with confirmation of your order, which confirms payment method, amount, order number, billing address and shipping address. Should there be any inaccuracies in this information, it is your responsibility to inform us immediately.

 

Refund and Return Policy

We are not able to accommodate returns due to the nature of the product we deliver. Should your delivery experience damage or missing items you must contact us within 12 hours of receipt of your order.

Should you wish to cancel an order, you must inform us within 12 hours of placing the original order, this will be cancelled and a refund will be issued. 

Should you be dissatisfied with the product you receive, please contact us with your complaint, we will investigate further. Any compensation deemed necessary shall not exceed the original cost of your purchase.

Please not your statutory rights will remain unaffected

 

Delivery

All goods are dispatched through the royal mail. We do everything within our powers to ensure goods are delivered in perfect condition. However we accept no responsibility for any damage or loss of goods that may occur during transit.

Orders are despatched on Tuesday or Friday. All orders to be despatched on Tuesday, must be placed on Monday before 12:00pm. All orders to be despatched on Friday, must be placed on Thursday before 12:00pm

 All baked goods are dispatched within 24 hours of production. We cannot guarantee a specific delivery date or time. We shall not be expected to deliver goods by any particular date or time, therefore any failure to do so does not entitle the customer to any compensation, nor shall they be entitled to refuse acceptance of delivery.

It is the customers responsibility to ensure delivery address details are accurate, should the details you provide be inaccurate, we accept no responsibility of delivery failure. Should delivery be attempted when the recipient is not at home, it is the recipient’s responsibility to rearrange delivery with the courier.

All goods are subject to availability. We will inform you as soon as possible if goods you have ordered are unavailable, we reserve the right to cancel and refund your order when items are unavailable.

 

Ingredients and Allergens 

All goods are made fresh to order, we always aim to source ingredients responsibly through reputable suppliers. 

Although no nuts are used in any of our recipes, we cannot guarantee that with 100% certainty that any of the ingredients have not come into contact with nuts at some point during manufacture. This also the case with any other allergens. All products descriptions include a list of all ingredients present with common allergens underlined.